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No accents on printing

Wed, 2010-04-07 12:04 — Biga

PDF seems good both with Adobe and Foxit Reader but sending directly to the printer, the output contains illegal characters instead of accented letters. It is a printer setting problem or I have to change something in the PDF ? It is a Konica PDF capable office center.


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Wed, 2010-04-07 15:03 — Biga

Surely not printer

Surely not printer problem.
I downloaded a hungarian language test PDF from the net, the C300 printed it correctly.
Only our PDFs are wrong.
Any idea?


Wed, 2010-04-07 16:15 — jice

send me?

Can you send me such a pdf file so that I make some tests?
Which code page are you using?
I've had the same problem with Cyrillic characters: they appear in the pdf when opened from acrobat, but if sent to the printer they do not print. This must be a printer problem: it is missing the fonts (well I'm still waiting for confirmation from our helpdesk).

Yours may still be a printer problem: this depends on how was generated the pdf: pdfinclude uses so called "differences" to tell the pdf reader/printer to replace characters by others, e.g. è (egrave) by ccaron, whereas maybe you test pdf is using directly unicode characters.


Wed, 2010-04-07 16:35 — Biga

Our customer uses codepage

Our customer uses codepage 1250.
My first thought was also that it is a printer problem. But I downloaded a test PDF file with accents and it worked. What I see on properties that that file using Ansi coded TTF files similar as my PDF files.
I will make some test data there, scan and upload, unfortunately I cannot upload the file, it is an invoice and contains confidental data.
It is very tiresome situation because we recommended this printer to the customer and now it does not work...


Wed, 2010-07-07 13:42 — jice

finally?

did you manage to make it work?
I had the same problem here with cyrillic characters: appeared ok in acrobat reader, but did not print on the printer, because the printer is missing the cyrillic character set.


Wed, 2010-08-11 11:03 — pgreijmans

direct printing

I think you have to look at converting the pdf to IBM850 first when printing direct.

I had the same problem with characters that look good on the windows platform (1252 in my case), but don't print correctly.

I still have to do all the testing on my own app with the character conversion (we have a lot of french/german characters).